Effective date: 14 September 2026
These Terms and Conditions (“Terms”) govern your use of the website https://turnuptechnologies.co (the “Site”) and set out the basis on which Turn Up Technologies provides software development, mobile and web application development, ecommerce and Shopify development, search engine optimisation, answer engine optimisation, paid advertising management, social media management, email marketing, AI integration, hosting, maintenance and related digital services (the “Services”).
“Turn Up Technologies”, “we”, “us” and “our” mean:
The entity that contracts with you will be named in your proposal, statement of work or invoice. Where no document names an entity, the entity for your location as set out above applies.
“You” and “your” mean the person, company or organisation that uses the Site or engages us for Services. If you are acting on behalf of a company, you confirm that you have authority to bind that company.
By using the Site, submitting a form, booking a call, accepting a proposal, signing a statement of work or paying an invoice, you agree to these Terms. If you do not agree, do not use the Site or the Services.
Proposal means a written proposal, quotation, statement of work, scope document, order form or retainer agreement issued by us and accepted by you.
Project means a fixed-scope engagement with defined deliverables and milestones, such as a website build, app build or platform integration.
Retainer means an ongoing monthly engagement, such as SEO, paid advertising management, social media management, maintenance or support.
Deliverables means the code, designs, content, reports, campaigns, configurations and other work products we create for you under a Proposal.
Client Materials means the content, data, logos, images, credentials, access and other material you provide to us.
Third-Party Costs means costs payable to third parties for the Services, including advertising spend, domain registration, hosting, software licences, plugins, themes, stock assets, app store fees and API usage.
Business Day means Monday to Friday excluding public holidays in England (for Turn Up Technologies Limited) or Texas (for Turn Up Technologies LLC).
You may use the Site for lawful purposes only. You must not:
We may suspend or withdraw the Site, or any part of it, at any time without notice. We do not guarantee that the Site will be available without interruption or free of errors.
Information on the Site, including any packages or pricing, is for general guidance only and does not constitute an offer. All pricing is subject to confirmation in a written Proposal.
A binding contract for Services is formed when you accept a Proposal in writing (including by email or e-signature), or when you pay a deposit or invoice for the Services, whichever is earlier. The Proposal, together with these Terms, forms the whole agreement for those Services. If there is a conflict, the Proposal takes priority over these Terms.
Proposals are valid for 30 days from the date issued unless a different period is stated. We may withdraw or revise a Proposal at any time before you accept it.
Any free audit, consultation, strategy call or preliminary review we provide is offered without obligation and does not form part of any contract unless a Proposal is later agreed.
We will provide the Services with reasonable skill and care, in line with the scope agreed in the Proposal, using appropriately qualified people. We will keep you informed of progress, respond to reasonable requests for updates and let you know promptly if we become aware of anything likely to cause delay.
We will assign a project manager or account manager as your primary point of contact. We may change the individuals working on your account at our discretion, provided the work continues to be delivered to the agreed standard.
You agree to:
You are responsible for the accuracy of any claims, prices, offers, legal statements and regulatory content that appear in your Deliverables, including in ad copy and landing pages. Where your business is in a regulated sector (such as healthcare, finance, legal or supplements), you are responsible for confirming that content complies with the rules that apply to you.
If you delay providing Client Materials, feedback or approvals, we may adjust timelines accordingly and are not liable for any resulting delay.
If a Project is paused or inactive because of your delay for more than 30 consecutive days, we may issue a written notice. If we receive no response within a further 14 days, we may either:
Where a Project has been inactive for more than 90 days due to your delay, we may invoice for all work completed to date and treat the remaining scope as cancelled.
Fees are set out in the Proposal. Unless the Proposal states otherwise:
Projects. A deposit of 50% of the Project fee is payable before work begins and is non-refundable except as set out in Section 15. The balance is payable in the milestones set out in the Proposal, with the final payment due before the final Deliverables are released, the site goes live or the app is submitted to a store.
Retainers. Retainer fees are payable monthly in advance, on or before the 1st day of each month or the anniversary of the start date, and are non-refundable once the month has begun.
Hourly and time-based work. Where work is charged by the hour or day, we will invoice at the end of each month, or when a pre-purchased block of hours is used up, based on our time records. Pre-purchased hours expire 6 months after purchase unless the Proposal states otherwise.
Third-Party Costs. Third-Party Costs are separate from our fees. Advertising spend is paid by you directly to the platform using your own payment method wherever possible. Where we pay any Third-Party Cost on your behalf, we will invoice it to you at cost plus any handling fee stated in the Proposal, and it is payable on receipt.
Invoices. Invoices are due within 14 days of the invoice date unless a different period is stated. Payment must be made in the currency stated on the invoice, in full, without set-off or deduction. Bank charges and currency conversion costs are your responsibility.
Taxes. Fees are exclusive of VAT, sales tax, withholding tax and any other applicable taxes, which will be added where required. If you are required by law to withhold tax from a payment, the amount payable is increased so that we receive the full invoiced amount.
Late payment. If an invoice is not paid on time we may, after giving notice:
Suspension for non-payment does not extend any deadline for you to pay, and we are not liable for any loss caused by suspension, including loss of rankings, advertising performance or site availability.
Price changes. Retainer fees may be reviewed annually. We will give at least 30 days’ written notice of any change, and you may end the Retainer before the change takes effect.
The scope of each engagement is defined in the Proposal. Anything not expressly included is out of scope.
If you ask for work outside the agreed scope, we will provide a written change request setting out the additional fees and any effect on timelines. We will not start out-of-scope work until you approve the change request. Approval may be given by email.
Small requests that fall outside scope may, at our discretion, be absorbed into the Project or charged at our standard hourly rate. We will tell you which applies before doing the work.
Where the Proposal is based on assumptions (for example, number of pages, number of integrations, a specific platform or the availability of a design), and those assumptions prove incorrect, we may issue a change request to reflect the actual requirement.
Unless the Proposal states otherwise, each design or content Deliverable includes up to 2 rounds of revisions. A revision round is a single consolidated set of feedback from your nominated contact. Additional rounds, or changes to an already approved Deliverable, are charged at our standard hourly rate or as set out in a change request.
Revisions must be within the original scope. A change of direction, brief or brand after work has started is a change of scope, not a revision.
Once you approve a Deliverable in writing (including by email or through a project tool), it is deemed accepted. Later changes to approved Deliverables are chargeable.
We will notify you when a Deliverable or milestone is ready for review. You have 10 Business Days from notification to test it and report in writing any material non-conformity with the agreed specification. If you do not report any non-conformity within that period, or you put the Deliverable into live use, it is deemed accepted.
We will correct at no charge any material non-conformity with the agreed specification that is reported within the acceptance period. Cosmetic preferences, changes of mind and issues caused by Client Materials, third-party services or your own changes are not non-conformities.
Timelines are estimates. We will use reasonable efforts to meet them but they depend on your timely cooperation, feedback and content and on third-party platforms.
Platforms. We build on the platform stated in the Proposal (for example WordPress, Shopify, Laravel, React, Flutter or React Native). You are responsible for any platform subscription fees. We are not responsible for changes to the platform after delivery.
Domains and hosting. Domain names and hosting accounts should be registered in your name and paid for by you unless we agree to provide hosting under Section 13. Where we register a domain or hosting on your behalf, we hold it as your agent and will transfer it to you on request once all invoices are paid.
Access and credentials. You will give us the administrative access needed to do the work. We will use it only for the Services and will remove our access on request after the engagement ends. We recommend you change all passwords after handover.
Third-party components. Deliverables may include open source software, licensed themes, plugins, fonts, stock media and third-party APIs. These remain subject to their own licences and any recurring fees. We will identify paid components in the Proposal or on request. We do not warrant third-party components.
Browser and device support. Websites are tested on the current and previous major versions of Chrome, Safari, Firefox and Edge, on desktop and on current iOS and Android devices. Support for older browsers or specific devices must be agreed in the Proposal.
App stores. Approval and listing of mobile apps is at the discretion of Apple and Google. We will prepare submissions in line with their published guidelines and address reasonable review feedback, but we do not guarantee approval and are not responsible for rejections, delays or removals based on store policy. Developer accounts must be in your name.
Post-launch. After go-live or handover, any further work, including bug fixes for issues not reported within the 30-day warranty period in Section 18, is chargeable unless covered by a maintenance Retainer.
Backups. We will take a backup before major changes during a Project. After handover, backups are your responsibility unless covered by a hosting or maintenance Retainer.
Where we provide hosting, maintenance or support, the scope, response times and fees are set out in the Proposal.
Hosting is provided through third-party infrastructure providers and is subject to their availability and terms. We target 99.5% monthly uptime but do not guarantee it. Scheduled maintenance will be notified in advance where practical.
Maintenance covers the items listed in the Proposal, typically core, theme and plugin updates, security monitoring, backups and a stated allowance of support time. It does not cover new features, redesigns, content changes beyond the stated allowance, or work needed because of changes made by you or third parties without our involvement.
Support requests should be sent to the email address or ticketing system we give you. We will acknowledge requests within 1 Business Day and prioritise them by severity.
If you end a hosting Retainer, we will provide a full export of your site and database and will keep the site live for 14 days after the end date to allow migration. After that period we may delete the site and all backups.
This section applies to SEO, AEO, paid advertising, social media, email marketing and similar Services.
Accounts. Advertising, analytics, search console, social media and email marketing accounts should be owned by you and created in your name. We will work in them as a manager or partner. Where an account is created by us on your behalf, we will transfer ownership to you on request once all invoices are paid. Any account we create in our own name for our own tooling remains ours.
Advertising spend. Advertising spend is set by you and paid by you directly to the platform. We will manage spend within the budget you set and will not be liable for platform overspend, billing errors or currency variations outside our control. Management fees are charged as stated in the Proposal, either as a fixed fee or as a percentage of spend, and are payable regardless of campaign performance.
Platform policies. Advertising and social platforms may reject ads, restrict accounts or suspend them at any time. We will follow platform policies and will assist with appeals, but we are not responsible for rejections, suspensions or policy changes, and fees remain payable during any suspension not caused by our negligence.
No guarantee of results. Search rankings, traffic, leads, conversions, sales, followers, engagement, cost per acquisition and return on ad spend depend on many factors outside our control, including competition, platform algorithms, your website, your offer, your pricing and your sales process. We do not guarantee any specific result. Any figures in a Proposal are estimates based on our experience and are not commitments.
Content and approvals. You are responsible for reviewing and approving ad copy, creative, landing pages and posts before they go live where the Proposal requires approval. Where you have given us standing approval to publish without review, you accept responsibility for the content as published.
Reporting. We will provide reports at the frequency stated in the Proposal. Reported data is taken from platform and analytics tools and is subject to their attribution methods and limitations.
Minimum term. SEO and paid advertising Retainers require an initial minimum term of 3 months unless the Proposal states otherwise, because results take time to develop. After the minimum term, the Retainer continues month to month.
End of engagement. When a marketing Retainer ends, we will hand over account ownership and provide a final report. We will remove our access within 14 days. Any campaigns, automations or tracking we have built remain in your account, but ongoing performance after handover is your responsibility.
This section sets out your cancellation rights and our refund policy. These terms apply because the Services are bespoke professional services in which time, planning and resources are committed as soon as an engagement begins.
15.1 Cancellation by you before work starts
If you cancel a Project in writing before we have started work, we will refund your deposit less a cancellation fee of 15% of the deposit to cover the time already spent on scoping, planning and resource allocation, and less any Third-Party Costs already incurred on your behalf. Work is treated as started when we begin discovery, design, development, content or campaign setup, or when we have purchased any Third-Party Cost for you.
15.2 Cancellation by you after work starts
If you cancel a Project after work has started, the following applies:
No refund will be given for work already completed.
15.3 Cancellation of a Retainer
Retainers may be cancelled by either party by giving at least 30 days’ written notice, to take effect at the end of a monthly billing period. Where a minimum term applies, cancellation cannot take effect before the end of the minimum term unless we agree otherwise, and fees for the remainder of the minimum term remain payable.
Retainer fees already paid for the current month are non-refundable. Where notice is given part way through a month, the following month is the notice month and is payable in full.
15.4 Cancellation of hourly or pre-purchased blocks
Pre-purchased blocks of hours are non-refundable. Unused hours expire in line with Section 8.
15.5 Cancellation by us
We may end an engagement by giving you 30 days’ written notice for any reason, or immediately if you commit a material breach that is not remedied within 14 days of notice, become insolvent, ask us to do anything unlawful or contrary to platform policies, or behave in an abusive manner towards our staff.
If we end an engagement for our convenience under this clause, we will refund any deposit or prepaid fees relating to work not yet performed, after deducting the value of work completed and Third-Party Costs incurred.
If we end an engagement because of your breach, no refund is due and all work completed to the date of termination is payable.
15.6 Refund conditions
Where a refund is due under these Terms:
15.7 No other refunds
Except as expressly set out in this Section 15 or required by law, all fees are non-refundable. In particular, we do not give refunds because:
15.8 Consumers
If you are dealing with us as a consumer rather than a business, your statutory rights are not affected by this Section. The Services are for business customers and we do not expect to contract with consumers.
Your materials. You keep ownership of all Client Materials. You grant us a non-exclusive licence to use them for the purpose of delivering the Services.
Deliverables. On receipt of full payment of all fees for the relevant Project or Retainer, we assign to you the intellectual property rights in the bespoke Deliverables created specifically for you, such as custom code, designs, copy and campaign assets, excluding the items below. Until full payment is received, all rights remain with us and you have a revocable licence to use the Deliverables for review only.
Our materials. We keep ownership of our pre-existing tools, frameworks, libraries, templates, components, prompts, methodologies, know-how and any generic material we use across projects. Where these are included in your Deliverables we grant you a non-exclusive, perpetual, royalty-free licence to use them as part of the Deliverables. You may not extract them for use outside the Deliverables or resell them.
Third-party materials. Open source software, stock images, fonts, themes, plugins and platform components remain subject to their own licences.
Source files. Source files, working files and design files are provided on request after full payment for Projects. Editable source files for Retainer deliverables such as ad creative are provided where reasonably practical.
Portfolio and credit. Unless you tell us in writing not to, we may refer to you as a client, use your name and logo in our client list, and show the work we did for you in our portfolio, case studies, social media and marketing. We may place a small credit in the footer of websites we build; you may ask for it to be removed.
Moral rights. To the extent permitted by law, our staff and contractors waive any moral rights in the Deliverables.
Each of us will keep the other’s confidential information confidential, use it only for the purposes of the Services and not disclose it to anyone other than staff, contractors and advisers who need to know it and are bound by equivalent obligations. This does not apply to information that is public, already known to the recipient, independently developed or required to be disclosed by law. These obligations last for 3 years after the end of the Services.
We may disclose confidential information to our group companies and subcontractors who are bound by confidentiality obligations no less protective than these.
We warrant that:
The warranty does not cover issues caused by Client Materials, third-party components, platform updates, hosting environments we do not control, changes made by you or third parties, or use of the Deliverables outside their intended purpose.
Except as expressly stated in these Terms, the Site and the Services are provided as is, and all other warranties, conditions and terms, whether express or implied by statute, common law or otherwise, including any warranty of merchantability, fitness for a particular purpose or non-infringement, are excluded to the fullest extent permitted by law.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.
Subject to that, we will not be liable for any loss of profit, revenue, business, contracts, goodwill, data or anticipated savings, loss of search rankings, loss of advertising performance, loss of followers or engagement, downtime, or for any indirect, consequential or special loss, however arising, even if we were advised of the possibility.
Our total liability to you under or in connection with the Services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees (excluding Third-Party Costs) paid by you to us for the Services in the 12 months before the event giving rise to the claim.
You must notify us of any claim within 6 months of becoming aware of the facts giving rise to it.
You will indemnify us and our group companies against all claims, losses, costs and expenses (including reasonable legal fees) arising from:
Project engagements end on delivery, acceptance and payment. Retainer engagements continue month to month after any minimum term and may be ended in line with Section 15.
Either party may end the Services immediately by written notice if the other party commits a material breach that is not remedied within 14 days of being notified of it, becomes insolvent, or ceases to trade.
On termination:
During an engagement and for 12 months after it ends, you will not directly or indirectly employ, engage or solicit for employment any member of our staff or any contractor who worked on your account without our written consent. If you breach this clause, you will pay us a fee equal to 25% of that person’s annual remuneration with us, as a reasonable estimate of our recruitment and training costs.
Each party will comply with applicable data protection law. Where we process personal data on your behalf in the course of the Services, we do so as your processor on your documented instructions, and the data processing terms in your Proposal or a separate data processing agreement apply. You are responsible for ensuring you have a lawful basis to give us any personal data and for the privacy policies, cookie consent and legal notices on your own website, unless we are engaged to draft them. Our own handling of personal data is described in our Privacy Policy at https://turnuptechnologies.co/privacy-policy/.
This section applies to text messages sent by Turn Up Technologies LLC.
Programme description. By providing your mobile number and opting in, you agree to receive customer support text messages from Turn Up Technologies at the number you provided. Messages may include replies to your enquiries, appointment and meeting confirmations, project and account updates and service notifications. We will only send promotional or marketing messages if you have separately and expressly opted in to receive them.
Consent is not a condition of purchase. Consent to receive text messages is not a condition of purchasing any product or service from us.
How you opt in. You can opt in by ticking the optional SMS consent box on a form on our website, or by giving verbal consent in person or on a call when we ask whether you would like to receive customer support SMS messages. When you opt in you will be told that message and data rates may apply, that message frequency may vary, and that you can reply STOP to opt out or HELP for help.
Message frequency. Message frequency may vary depending on your interaction with us. You may receive up to 10 messages per month, though this can be higher during an active project or engagement.
Message and data rates. Message and data rates may apply. Please check with your mobile carrier for details of your plan.
Opting out. You can cancel at any time by replying STOP to any message. After you reply STOP, you will receive one confirmation message and no further texts will be sent unless you opt in again.
Help. If you experience problems or need assistance, reply HELP to any message or contact us at business@turnuptechnologies.co.
Carriers. We support most major US and Canadian carriers. Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your mobile carrier and is not guaranteed.
Changes to your number. If you change or deactivate your mobile number, you are responsible for notifying us so we can update our records.
Privacy. For information on how we collect, use and protect your phone number and consent data, see the SMS and Text Messaging section of our Privacy Policy at https://turnuptechnologies.co/privacy-policy/. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Neither party will be liable for any delay or failure to perform caused by events outside its reasonable control, including platform outages, internet or telecoms failures, power failures, cyber attacks, natural disasters, epidemics, government action, war or civil unrest. The affected party will notify the other and use reasonable efforts to resume performance. If the event continues for more than 60 days, either party may end the affected Services by written notice, and Section 15 will apply as if the engagement had been cancelled by us for convenience.
If a dispute arises, the parties will first try to resolve it through good faith discussion between senior representatives within 14 days of one party notifying the other in writing. If that fails, either party may refer the dispute to mediation before starting court proceedings, with the mediator’s fees shared equally. This clause does not prevent either party from seeking urgent injunctive relief or from starting proceedings to recover unpaid fees.
Entire agreement. These Terms, together with the applicable Proposal and our Privacy Policy and Cookies Policy, form the entire agreement between you and us and replace any earlier discussions, representations or agreements. You acknowledge that you have not relied on any statement not set out in those documents.
Assignment. You may not transfer your rights or obligations without our written consent. We may assign these Terms to a group company or a buyer of our business, and may subcontract parts of the Services to our group companies and vetted contractors, remaining responsible for their work.
Severance. If any part of these Terms is found to be invalid or unenforceable, the rest will continue in force.
Waiver. A failure or delay in enforcing any right is not a waiver of that right.
Notices. Notices must be in writing and sent by email to business@turnuptechnologies.co, or to the email address you gave us, and are deemed received on the next Business Day.
Third parties. No one other than you, us and our group companies has any right to enforce these Terms.
Independent contractors. We are an independent contractor. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship.
Changes. We may update these Terms from time to time. The version in force when you enter into a contract with us will apply to that contract. The current version is always available on the Site.
Where the contracting entity is Turn Up Technologies Limited, these Terms and any dispute arising out of or in connection with them (including non-contractual disputes) are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Where the contracting entity is Turn Up Technologies LLC, these Terms and any dispute arising out of or in connection with them are governed by the laws of the State of Texas, without regard to its conflict of law rules, and the state and federal courts located in Travis County, Texas have exclusive jurisdiction.
Turn Up Technologies Limited 83 Victoria Street, London SW1H 0HW, United Kingdom
Turn Up Technologies LLC 5900 Balcones Dr 20058, Austin, TX 78731, United States
Email: business@turnuptechnologies.co
No matter your industry, we bring strategy, design, and development together to build solutions that drive real results.
5900 Balcones Drive #20058, Austin, TX 78731
83 Victoria St, London SW1H 0HW, United Kingdom
Ground Floor, Building 8 – Dubai Media City – Dubai – United Arab Emirates
50 Stephanie St #402, Toronto, ON M5T 1B3, Canada
Plot 2 K, PECHS Extension Block 6 PECHS, Karachi, 75100
We just need a little info to get started