Customer Support & Ticketing

Ticketing System

Built for

Reliable, Scarter

Customer Support

Customer Support Built for Modern, High-Growth Brands

Intercom icon representing messaging, chat, and customer engagement solutions by Turn Up Technologies
LiveChat icon representing live chat support and real-time engagement by Turn Up Technologies
Freshdesk icon representing customer support and ticketing solutions by Turn Up Technologies
Twilio icon representing SMS, messaging, and communication integrations by Turn Up Technologies
HubSpot icon representing trusted CRM and marketing solutions by Turn Up Technologies

Support Breakdowns Cost Revenue. We Prevent Them.

  • Are customer requests getting lost across channels?
  • Is your ticket system full of untracked conversations?
  • Is your ticket system full of untracked conversations?
  • Struggling to support global and multilingual customers?

Vox City x Turn Up Technologies

Turn Up Technologies partners with VoxCity to optimise ticketing operations, strengthen digital systems, and deliver reliable customer support across global markets.

Featured Client Partnership

Customer Support Built for High-Demand Industries

  • Attractions & Museums: Visitor enquiries, ticket support, multilingual assistance.
  • Tour Providers: Booking changes, reschedules, partner coordination.
  • Tour Providers: Booking changes, reschedules, partner coordination.
  • Event Venues: High-volume guest support, VIP handling, quick resolutions.

End-to-End Support and Ticket Operations

Customer Support

  • 24/7 Omnichannel Support (Live Chat, Email, Phone)
  • Fast Ticket Resolution with Priority Workflows
  • AI-Assisted Support for Instant Responses
  • SLA Tracking and Customer Satisfaction Monitoring
  • Seamless Integration with Zendesk, Freshdesk, Intercom, and More
  • Plug-and-Play Platform Integrations: Zendesk, Freshdesk, Intercom, etc.

Ticketing Management

  • End-to-End Ticket Sales and Request Handling
  • Smart Dispatching and Internal Assignment Control
  • Partner and Vendor Coordination Made Simple
  • Ticketing Integrations with Existing Booking Platforms
  • CRM Sync and Centralised Customer History
  • Performance Reporting and Operational Insights

The Three-Step Support System

Step 1

Onboarding & Launchpad

Customising Support with Integrated Tools

Step 2

Manage

Daily Ticket Handling & Support Operations

Step 3

Refine & Scale

Weekly Optimisation, Reporting & Growth Planning

Our Portfolio

Your Journey to the Top Begins Here

Discover the campaigns we have launched and the outstanding results we've generated for businesses just like yours.

Website Design

Lorem Ipsum is simply dummy text of the printing and typesetting industry.

Website Design

Lorem Ipsum is simply dummy text of the printing and typesetting industry.

Website Design

Lorem Ipsum is simply dummy text of the printing and typesetting industry.

Website Design

Lorem Ipsum is simply dummy text of the printing and typesetting industry.

Website Design

Lorem Ipsum is simply dummy text of the printing and typesetting industry.

Website Design

Lorem Ipsum is simply dummy text of the printing and typesetting industry.

Client Stories

What Clients Say About Working With Us

Martin

Marine Welding and Inspection Services

Edna

My Signature Party

Rhea

Pillow T Online Retail Company

Frequently asked questions

What type of customer support services do you provide?

We provide end-to-end customer support solutions including ticket handling, live chat, email support, escalation management, and full-service helpdesk operations tailored to your business.

Our team works with leading platforms such as Zendesk, Freshdesk, Intercom, HubSpot Service Hub, Salesforce Service Cloud, and custom-built ticketing systems depending on your workflow.

Yes. We support omnichannel customer communication including email, website live chat, social media messages, WhatsApp, and CRM-based support pipelines, all managed from one structured system.

We offer flexible coverage models, including extended hours and round-the-clock support, depending on your customer base, time zones, and operational needs.

We use priority-based workflows, internal SLAs, escalation rules, and performance tracking to ensure customer queries are resolved quickly, accurately, and professionally.

Absolutely. Whether you’re in tourism, e-commerce, SaaS, healthcare, or hospitality, we tailor ticket categories, automation, refund flows, and customer journeys to match your business model.

Yes. We provide regular reports covering ticket volume, response time, resolution rates, customer satisfaction trends, and ongoing improvement recommendations.

Definitely. Our support systems are designed to scale smoothly, from small teams to high-volume operations, with automation, AI assistance, and additional agent coverage as needed.

TURN UP

  • Aylesbury
  • Basingstoke
  • Birmingham
  • Bristol
  • Hull
  • Huntingdon
  • Leeds
  • Telford
  • Burnley
  • Cambridge
  • Cardiff
  • Cheltenham
  • Leicester
  • Livingston
  • Newcastle-upon-Tyne
  • Derby
  • Glasgow
  • Guildford
  • High Wycombe
  • Nottingham
  • Oxford
  • Poole
  • Sheffield
  • Southend
  • Staffordshire
  • Stevenage
  • Stoke-on-Trent
  • Sunderland
  • Swindon

Get My Free Proposal

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